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Online and Mobile Banking

New Digital Banking Experience

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Updated: 10/21/2024

We're live

We hope you enjoy all the features of our new online banking platform and mobile banking app! Thank you for your patience during our conversion.

Online Banking Platform

Log into our upgraded online banking platform from the homepage of our website. Enter your current Username and Password. Once you are logged in, you will be taken through the first-time login process:

  1. You will be prompted to confirm your identity. A code will be sent to your phone. Enter that code into the digital banking platform.
  2. Read and accept the Terms and Conditions.
  3. Create a permanent password. This can be the same password you currently use.
  4. Complete a multifactor authentication process.

First-Time Login Process Guide

Mobile Banking App

Now that our new digital banking platform is live, you will need to download our new ISSB Mobile app. Search for ISSB Mobile in your app store or follow the QR codes below. Once downloaded, follow the same first-time login process listed above.

Apple App Store Google Play Store
Apple Store QR Code

Google Play Store QR code

Customer Service Availability

Thank you for your patience as we expect higher call volumes during the conversion process. You can contact our Relationship Bankers in a variety of ways. You can call our Relationship Bankers, complete a website contact us form submission, or email our team. Click here for a list of our hours and locations.

Digital Banking Services & Settings

Now that our new digital banking platform is live, there are features you will need to reestablish in the new system. Click each option below for status updates and steps to customize your digital banking experience. For questions, contact our Relationship Bankers at (641)782-1000 or complete this Contact Form.

    • First Time Login Information


    • The first time you log into online banking or the mobile banking app, you will be walked through a First-Time Login Process. After you are registered in the new system, you will not have to complete these steps again:

      Online Banking Platform

      Access online banking through the homepage on our website:

      1. Enter your current Username and Password
      2. You will be prompted to confirm your identity. A code will be sent to your phone. Enter that code into the digital banking platform.
      3. Read and accept the Terms and Conditions
      4. Create a permanent password. This can be the same password you currently use.
      5. Complete a multifactor authentication process.

      First-Time Login Process Guide

      Mobile Banking App

      Now that digital banking platform is live, you will need to download our new ISSB Mobile app. Search for ISSB Mobile in your app store or follow the QR codes below. Once downloaded, follow the same first-time login process listed above.

      Apple App Store Google Play Store
      Apple Store QR Code

      Google Play Store QR code

    • Mobile Deposit

    • Mobile Deposit is available! Deposit checks from your smartphone. Snap a picture of the front and back or your checks, and the funds will be securely deposited into your accounts without visiting the bank.

      1. Click Deposit Check
      2. Select account you want to deposit check into
      3. Select each box and take a picture of the front and back of check. Check must be endorsed (signed) in blue or black ink and include the words “For Mobile Deposit Only at Iowa State Savings Bank”
      4. Key in amount of check
      5. Click Submit
      6. To deposit multiple checks at once, select Add Check and repeat process

      Click for Mobile Deposit Guide

      All deposits are reviewed and processed by our administration. You will be notified if your deposit has been accepted or denied. If approved, your deposit will post to your account under the following timeframe:

      Deposit Received Deposit Posted
      Monday - Friday before 4:00 pm Within 2-3 hours
      Monday - Friday after 4:00 pm Next Business Day
      Weekends, Holidays Next Business Day

    • Bill Pay & Scheduled Transfers

    • Manage your finances with our Move Money and Bill Pay features.

      Bill Pay

      If you used Bill Pay in our previous system, all your payees and scheduled payments will process as planned.

      Scheduled Transfers

      Scheduled transfers between Iowa State Savings Bank accounts will continue as scheduled. However, transfers between ISSB accounts and other financial institutions will need to be reestablished. Follow steps below:

      Add External Accounts

      1. Hover over Transfer Money and Click on External Transfers
      2. Select Click Here
      3. To proceed, you will be required to enter you routing number and account number. Click Continue
      4. Complete form by selecting account type, enter routing number, and account number
      5. Click Continue
      6. Verify your information is correct and click Continue

      7. You will be directed back to a welcome screen, or a list of previous external transactions. To see your pending account, click Manage External Accounts under I want to

      Validate External Accounts

      It will take up to 2 business days to validate an external account once it's been added into our digital banking system. 

      1. Micro deposits will be sent to your external accounts 
      2. Once you see these small deposits, click Manage External Accounts under I want to
      3. Click Validate
      4. Enter the amount of the micro accounts and click Confirm

      Schedule External Transfer

      Once an external account has been added to our digital banking platform, you can make a transfer or schedule recurring transfers.

      1. Click Schedule External Transfer under I want to
      2. Select the account you want to transfer from and account you want to transfer to
      3. Enter the transfer amount
      4. Set a date you want the transfer to occur. 
      5. Check the box next to Repeat to schedule a recurring external transfer
      6. Open and read Terms & Conditions
      7. To accept, check the box next to I agree to the Terms & Conditions
      8. Click Schedule Transfer 
      9. Review transfer details to ensure they are correct. Click Schedule Transfer

    • Quicken & Quickbooks Users

    • Quicken and QuickBooks are ready to reactivate your online banking connections. Follow the conversion instructions below to set up your new connection.

      Carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

      Click on the links below for conversion instructions.

      Quicken Conversion Instructions

      QuickBooks Desktop Conversion Instructions

      QuickBooks Online Conversion Instructions

    • Account Preferences

    • You can name your accounts, reorder the listing of accounts on the home screen, and choose whether to display an account in digital banking.

      If your accounts had nicknames before, you will need to reassign them in the new system.

      Set Up Account Preferences

      1. Access account preferences:
        1. Online Banking: Click the green Settings box next to accounts (not My Settings at top of page)
        2. Mobile Banking: Click the pencil at the top right corner of the app
      2. Type nickname in respective accounts
      3. Click and drag the three on the side of the account to reorder
      4. Click the Eye to hide accounts 
      5. Changes automatically save as they are made

    • Alerts & Notifications

    • Receive alerts via phone or email for account updates. You can set up alerts for various reasons, such as low balance, deposits, new statements, and password reset alerts to name a few. We have over 40 alerts to choose from!

      If your accounts had alerts set up previously, you’ll need to reestablish your alerts in the new system.

      Set Up Alerts & Notification in New Digital Banking System

      1. Log in to the new online banking platform or mobile banking app
      2. Online Banking: Click Alerts & Notifications under Additional Services; Mobile Banking App: ​Click Alerts & Notifications under More
      3. Select the alerts you'd like to receive by toggling the options on and off
      4. Select if you want to receive alerts via text message or email
      5. Click Add

      We recommend setting up your alerts as soon as you log into the new system to avoid missing any important notifications.

    • Why do I have different accounts in the New Digital Banking System?

    • Do you see different accounts in the new online banking platform and mobile banking app? Accounts that are connected to your social security number may appear in the new digital banking system. 

      I am missing an account
      The order in which your name is listed on an account affects which accounts you can view in the new digital banking system. If you are missing an account, call a Relationship Banker at (641)782-1000.

      I can see more accounts now
      Your social security number determines which accounts you can see in the new digital banking system. If you are listed on someone else’s account (parents, childs, etc), that account may appear in the new digital banking system. If you prefer not to see these accounts, you can hide them from your digital banking view. 

      My accounts have different names
      Account nicknames did not transfer to the new system. If your accounts had nicknames before, you will need to reassign them in the new system. 

      Hide or Rename Accounts

      1. Access account preferences
        1. Online Banking: Click the green Settings box next to Accounts (not My Settings at top of page).
        2. Mobile Banking: Click the pencil at the top right of the app
      2. Type nickname in respective accounts
      3. Click and drag the three lines on the side of the account to reorder
      4. Click the Eye to hide accounts 
      5. Changes automatically save as they are made
         

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